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2.4.2020 | Better urban living

Creating the best customer experience

Joonas Kosonen, Development Manager, Kojamo plc

I work with customer interface processes, developing services that make life and housing easier. Key services are a good example of this: once the resident has rented a home, they can have their keys delivered anywhere with the key courier service or the nearest K-kauppa or R-kioski with the key pick-up service. My job also includes tracking the demand for services, working on development proposals and meeting our service partners.

I have been working as a Development Manager for two years. My job allows me to influence the housing service experience. Our housing services make life easier for our residents, such as when they move into their new home. They also help make it more secure with the Smartpost parcel locker service. Residents can use parcel lockers to receive online orders and send parcels, letters and postcards. We also offer discounts for house cleaning. You can find more information about our services here: Lumo.fi/en/benefits

We boldly experiment with an open mind, try to learn new things and strive to make each service into something that genuinely helps the daily life of our residents.

The work feels like an adventure because I get to create something new. The ideas for new services are based on the needs of the residents. Before we start developing and commercialising the idea, we investigate things like whether there is a demand for the service and what kind of partner would make for the best service provider or co-developer of the service. We boldly experiment with an open mind, try to learn new things and strive to make each service into something that genuinely helps the daily life of our residents.

Kojamo is a strong pioneer that wants to find better ways to do things. It’s great to be a part of creating the best customer experience. I can be proud of what I do.

Joonas Kosonen

Development Manager

Kosonen has worked for Kojamo since 2012 in various resident interface jobs, from sales to building management and supervisory work to development. He is currently working in process and service development.

Contact: joonas.kosonen@kojamo.fi