Press Release 10 March 2020 12:00 p.m.
Apartment rental has moved permanently online, and it is growing fast. Over 16,000 apartments have been rented in the Lumo webstore, which has reshaped the rental housing market. Now, www.lumo.fi continues to renew apartment rental and offers all of its apartments in the webstore.
In the renewed Lumo webstore it is possible to rent an apartment instantly as well as to indicate interest in a specific apartment, after which Lumo will contact the customer within 24 hours on weekdays and find a suitable apartment for them.
Already over half of all apartment rentals are done directly in the Lumo webstore, compared to a year ago when the share was 37 per cent nationally. Renting an apartment from the webstore, without a rental security deposit required, is exceptionally easy and convenient. After concluding the rental, the customer can move into the Lumo home as soon as the next day.
“Apartment rental has moved to the webstore permanently and Lumo now offers all of its rental apartments in the webstore. We will contact the customer within 24 hours of receiving their request and find them a suitable home. The Lumo webstore is an important part of our strategic goal to have the best customer experience in the industry,” says Chief Customer Officer Tiina Kuusisto.
A typical customer who rents an apartment from the webstore is, for example, someone moving to another city for work or a single person or a couple moving to another area within a city to be closer to their workplace and good services and transport connections. In addition, people moving from one Lumo home to another have found the service.
Families and people looking for safe, high-quality living also trust the Lumo webstore, which gives a satisfaction guarantee. The guarantee means the customer can visit the apartment to make sure it is suitable for them. The guarantee is utilised very little in rentals from the webstore and nearly everyone who utilises it is satisfied with their choice of apartment.
“As a pioneer in housing, we are strongly developing our digital services. In 2019, we brought the My Lumo service to our residents and now we renewed the already well-established Lumo webstore. We will keep up the speed of developing our online services. Our digital roadmap includes remarkable improvements that will make the lives of our residents easier and provide an enhanced sense of community,” says Chief Digital Officer Katri Harra-Salonen.
A customer who selects a Lumo home will have customer support to help them in everyday matters and problems. In addition, a dedicated property manager and a competent maintenance company maintain the surroundings of the home. Residents have a comprehensive and constantly growing selection of valuable additional services to make everyday life easier.
Tiina Kuusisto, Chief Customer Officer, tel. +358 (0)20 508 3003
Katri Harra-Salonen, Chief Digital Officer, tel. +358 (0)20 508 4237
Kojamo is Finland’s largest private residential real estate company and a frontrunner in the housing business. Our mission is to create better urban housing. The Lumo brand provides environmental-friendly housing and services in Finland’s biggest growth centres. We actively develop the value of our investment properties by developing new properties and our existing property portfolio. We want to be the property market frontrunner and the number one choice for our customers. Kojamo’s shares are listed on the official list of Nasdaq Helsinki. For more information, please visit kojamo.fi/en/