Kojamo
Board of Directors’ Report and Financial Statements
2024
23
We have a “safe at work” training model for new employees, safety and rescue plans as well
as an occupational healthcare action plan. These cover 100 per cent of our employees and
operating locations. We also have a Customer Service Safety Plan for employees who work
at the customer interface.
In the spring of 2024, the customer service centre playbook was taken into use. Additionally,
we conducted training on topics such as large language models and the use of Copilot, taking
data protection and security into account. The ERP system implementation project and the
related process updates provided our staff with opportunities to develop their skills and exper-
tise.
The personnel survey was conducted in the autumn of 2024, with a response rate of 85 per
cent. The overall average of the survey remained the same as in 2022, at 4/5. In the 2024
survey, key strengths identified were leadership, clarity of goals, and internal collaboration.
Interaction between senior management and personnel has also strengthened. The next em-
ployee survey will be conducted in the autumn of 2025.
A responsible corporate citizen
Key policies, principles, commitments and programmes
Kojamo’s strategy, Kojamo’s
values, Code of Conduct, Supplier Code of Conduct, UN Sus-
tainable Development Goals, Corporate Governance Code, whistleblowing procedure, Vastuu
Group Oy’s Reliable Partner service, data security policy, risk management, Lumo sponsor-
ship and grant programme
Key targets, performance indicators and results
A zero tolerance policy concerning the grey economy
●
Performance indicator: Reports through the whistleblowing channel or internal reporting
procedures, result 2024: 0 pcs
Zero tolerance for data protection violations
●
Performance indicator: Data protection violations or suspected misconducts, result 2024:
0 pcs
At our construction sites, we monitor the TR figure as an indicator of working conditions in or-
der to maintain a high level of occupational safety, our target TR >90
●
Performance indicator: TR indicator, result 2024: 96
Our Code of Conduct is based on Kojamo’s values. It is the foundation for our operating prac-
tices and applies to everyone at Kojamo. The Code of Conduct includes the Group’s business
practices and requirements related to responsible and legally compliant operations, conflicts
of interest, combating the grey economy, competition, responsibility for employees, bribery
and corruption, sponsorship, environmental responsibility and the protection of assets and
data. We have incorporated our Code of Conduct training into the orientation of all new em-
ployees. Kojamo has a whistleblowing channel that employees, partners’ employees and
other stakeholders can use to confidentially report any shortcomings, either anonymously or
by identifying themselves.
Especially anti-grey economy models have been recognised as key focus areas in the field of
construction and contracting. Our anti-grey economy operating models are effective and ex-
ceed the legislative requirements in many respects. Responsibility in our procurement activi-
ties is guided by Kojamo’s Code of Conduct and other procurement principles and guidelines.
We require compliance with laws and regulations from all our partners and subcontractors.
We require our partners to be registered with the Reliable Partner service maintained by
Vastuu Group Ltd to verify that they fulfil the obligations stipulated by the Contractor’s Obliga-
tions Act.
We ensure the sustainability of our procurement activities by maintaining a Procurement Pol-
icy and providing related training to our procurement personnel. We have drawn up a sepa-
rate Procurement Policy for construction contracting, IT purchasing and property services. In
addition to the Procurement Policy, our responsibility is guided by Kojamo’s Code of Conduct,
which is issued to our employees and incorporated into the agreements that we conclude with
our partners. We conduct supplier audits systematically.
Our aim is to have no personal data breaches in our operations and that we are not the sub-
ject of any justified complaints pertaining to data protection. We operate in full compliance
with data protection legislation in all processing of personal data, and we process personal
data with particular care. This ensures the confidentiality of the personal data of our custom-
ers and other data subjects throughout the personal data lifecycle. The data protection policy
covers our main principles, responsibilities and operating practices concerning data protec-
tion. The data protection policy is complemented by harmonised data protection guidelines
and function-specific practical work instructions. In 2024, we updated our management model
for data protection, and the completion rate for the data protection training in our online learn-
ing environment for all employees was 100 per cent.
In 2024, we identified five personal data security breaches in our operations, which were iso-
lated incidents caused by human error. We handled the breaches in accordance with our pro-
cess and the requirements of the EU General Data Protection Regulation (GDPR). We did not
receive any substantiated complaints from customers or other data subjects regarding the
processing of personal data, nor did we receive any requests for clarification from the Data
Protection Ombudsman based on a data subject’s complaint.