Cooperation with residents improves the quality of housing

Supporting voluntary resident activities is a central part of our way of working. It is a tradition: cooperation with residents has been developed as long as the Group has existed.

There are many different options for resident participation both within individual buildings and regionally, ranging from residents’ meetings to residents’ parties and activity clubs. At best, resident activities are about being part of a community and are a way of improving the quality of your own living environment and that of your neighbours. Good neighbours and an active community improve the living environment and help prevent vandalism and antisocial behaviour.

In practice, resident activities are carried out by house committees, consisting of a Chair and other members, whose number is determined on the basis of the size of the housing company and the level of activity in it. Committees see to the organisation of a wide range of events and clubs. Alternatively, buildings may have a Lumo team, a more informal equivalent of a house committee.

On the national level, the Board of Residents, which represents all Group tenants, is a valuable cooperation partner for us as a channel for feedback and opinions on the development of our housing services.

We receive direct feedback from customers through the Board of Residents. The Board may also give its view on topical housing issues and serves as an active panel of tenants whose opinions are used to support our decisions on housing policies.

We support our residential communities

Our national events focus on current housing-related issues and offer networking opportunities for active residents from different cities and municipalities. Many resident activities are also organised at the local level. Each year, Lumo-kotikeskus centres organise numerous events for the residents in their region as well as dedicated events for residents that are closely involved with resident activities. Amusement park events, Christmas concerts and different recreational activities are an essential part of our goal of increasing joy and sense of community among residents.

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