Corporate responsibility goals

We are continuously developing our operations to make our responsible ways of working and its results easier to assess for our stakeholders. We have set long-term goals for our activities and work systematically to reach them.

Corporate responsibility goals and achievements

Perspective Kojamo’s objective Long-term goals Results 2018
Housing and the attractiveness of cities Developing better urban housing • Making the Lumo brand the property market frontrunner in urbanising Finland • Significantly increasing the offering of market-based rental apartments in growth centres • 1,258 completed Lumo homes • 1,064 apartments under construction • All newly constructed properties in growth centres, next to good transport links
Customers Delivering the best customer experience • Overall satisfaction Net Promoter Score (NPS) > 40 • Making the Lumo webstore the easiest way to rent a home • Bringing added value to housing with Lumo services • NPS = 35 • Approx. 5,800 Lumo tenancy agreements were signed via the webstore • My Lumo mobile service expanded digital services
Personnel Dynamic and professional place to work • High level of personnel satisfaction • The most attractive employer in the industry • Significant transformation of corporate culture • High level of summer employee satisfaction • A good AA level achieved in the People Power employee satisfaction survey • Recognised as one of Finland’s most inspiring places to work in 2018 • Second place in the major employer category in the Responsible Summer Job 2018 competition • Salaries and fees paid EUR 16.8 million
Partners Responsible purchasing, safe worksites and boosting the housing services platform • The entire procurement chain committed to ethical conduct and combating the grey economy • High level of TR measurements • Offering the best customer experience in housing with the Lumo service platform • All suppliers are committed to Kojamo plc’s purchasing principles • TR index 94.3% • Continuing to develop the innovation and service platform together with partners
The environment Leading in sustainable development • Increasing the efficiency of relative electricity, heat and water use in housing stock • Piloting energy-efficient technologies • Reducing the environmental impact of own operations • Heating energy consumption index, entire housing stock -3.7% (GWh/v) • Relative use of property electricity -2.1% (-0.1 kWh/rm3) • Leanheat and Sunzeb projects • All of new property development implemented on a developer contracting basis consist of nearly zero-energy buildings (nZEB) • All offices participating in or transitioning to WWF’s Green Office scheme
Shareholders and investors Generating long-term shareholder value and profitability • Increasing apartment assets to EUR 6.0 billion (38,000 apartments) • Equity ratio > 40.0% • Loan to Value, < 50% • Funds from Operations (FFO) as percentage of total revenue > 32% • Net Promoter Score (NPS) > 40 • A stable dividend payer • Apartment assets EUR 5.1 billion (34,713 apartments) • Equity ratio 43.0% • Loan to Value 45.9% • FFO as percentage of total revenue 32.4% • NPS = 35 • The Board of Directors’ dividend proposal EUR 0.29 per share
Society Economic responsibility and positive indirect impact on national economy • Responsible corporate citizenship
• Taxes and tax-like charges approximately EUR 105.7 million • Investments EUR 365.2 million

Page updated 31 May 2019